About Us

TRGI is a multidisciplinary group of professionals serving NGOs and NPOs worldwide, in the area of consulting and training for policy and protocol development and audits, as well as independent internal investigations of member misconduct and policy violation allegations.

Our Mission:

The Ross Group International is committed to answering the growing demands being brought upon churches, missions and NGO’s to professionally, comprehensively and confidentially address issues of concern. …more

Professional | Comprehensive | Confidential

The Ross Group International (TRGI) was founded as a result of a growing need for agencies and NGOs to be more complete in their administrative structure, for their need to have well-trained staff, and finally for independent and experienced investigators to conduct comprehensive internal investigations in multi-national and multi-cultural settings around the world. …more

The Ross Group International Team:

Scott Ross – Lead Investigator

Scott Ross

Scott Ross

Scott has served as consultant and private investigator for numerous mission agencies. He has acted as lead or consultant in excess of 100 child abuse investigations around the world. He is also one of the founders of the Child Safety Protection Network, a network of mission agencies focused on child protection training, prevention and investigation. Scott has produced a 5-part video series on child abuse guidelines and protocols. He has also produced a second video series on common mistakes made by churches and missions when confronted with a child abuse allegation, which are being used by mission agencies and churches across the US and around the world in their child safety programs.

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Gary W. O’Neal – Investigator

Gary O'Neal

Gary O’Neal

Gary W. O’Neal has served nearly 30 years in full-time ministry in a variety of positions. He has a reputation for providing assistance to individuals in the area of dispute resolution and relationship development. He is a former Executive Pastor with responsibilities in counseling, administration, conflict resolution, facility management, and teaching. Gary is a conference speaker and seminar instructor as well as camp and conference center consultant. Gary has also served on numerous boards and committees.

Gary’s training and experience includes:

  • Certified Professional Mediator CPM #336 Idaho Mediation Association
  • Conflict Resolution Training in secular, interest based mediation as well as faith based mediation and family mediation
    • Fulcrum Institute
    • American Association of Christian Counselors
  • Certified Critical Incident Stress and Group Crisis Intervention – American Association of Christian Counselors
  • Leadership and Church Management – Whitworth College
  • Entrepreneurial Leadership Training – North Idaho College SBDC
  • Crisis Intervention – Women’s Center, Coeur d Alene, ID
  • Caring for People God’s Way – American Association of Christian Counselors
  • Marriage Coach
  • Licensed Minister of the Gospel – Coeur d’ Alene Bible Church
  • Personal Protection
  • Continuing Education includes but is not limited to: certifications in counseling, high-conflict family mediation, leadership, sexual integrity issues, crisis intervention, and grief counseling

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Cathy O’Neal – Investigator

Cathy O'Neal

Cathy O’Neal

Cathy served in the Christian Camping Ministry for 16 years in a variety of positions including:  Hospitality, Recreation, Retail, Planning Committees, and Conference Speaking and Seminar Instruction.

She is certified with the American Association of Christian Counselors in Mediation, Marriage Coaching and Life Coaching. She has founded a nonprofit organization and been a business owner.

Cathy is a Certified Professional Mediator and is listed on the Idaho Supreme Court Roster of Child Custody Mediators. Her office is located in beautiful downtown Coeur d’Alene, Idaho.

Cathy’s training and experience includes:

  • Certified Professional Mediator CPM #333
  • Trained in Secular Interest based Mediation (Fulcrum Institute) and Faith based Mediation (American Association of Christian Counselors)
  • Family Mediation
  • Psycho-Legal Approach to Advanced Family Mediation
  • Business Owner/Manager
  • Certified Life Coach
  • Idaho Supreme Court Roster of Child Custody Mediators
  • Member of American Association of Christian Counselors
  • Trained with “Pure Desire” – Sexual Integrity Issues
  • Grief Share Trainer

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Heidi Keele – Investigator

Heidi Keele

Heidi Keele

Heidi has a passion for investigating and being involved in front-line action. This mixed with a love for people has launched her into the direction of the world of criminal justice and investigation. Her ability to understand both sides of a story and a keen sense of people and how they think and communicate are strengths of great importance in this work.

Heidi’s training and experience includes:

  • Thai Language and Culture Course
  • Intermediate Level Child Protection Training
  • Advanced Child Protection and Prevention Symposium and Workshop
  • Employee Abuse Allegation and Management Seminar
  • International Child Abuse Allegation Investigation Training Course
  • Advanced International Child Protection and Employee Misconduct Investigation Seminar
  • Idaho POST Level 1 Reserve Officer
  • Associate of Science with a Major in Criminal Justice
  • Assorted business and management seminars.

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